🛡️ How to Reach Us
If you ever need help, have a question, or want to report an issue directly to the team, the riftRO staff is always here to help! We value our community and strive to provide quick and friendly assistance whenever possible.
💬 Contact Channels
| Channel | Details |
|---|---|
| Discord | The fastest way to contact us! Join our official Discord server and reach out in the appropriate channels or send a direct message to a staff member. |
| In-Game Support | Use the @request command in-game to get the attention of a GM. We’ll respond as soon as possible. |
| Support Tickets | For more detailed inquiries or issues that require follow-up, please open a ticket on our Discord server in the #support section. |
| Wiki Comments | Leave a comment or suggestion on relevant Wiki pages, and we’ll review it regularly. |
🤝 When to Contact Us
You can contact the staff for:
- Reporting bugs or issues that you find in-game.
- Questions about game mechanics, custom features, or rules.
- Account-related concerns (login problems, password resets, etc.).
- Reporting abusive behavior or rule violations.
- Suggestions to improve the server!
🔔 Important Note about the Admin
While the Admin always receives direct messages (DMs) and is happy to help with critical issues, please avoid overusing this channel for minor questions or general support. Use DMs responsibly to ensure we can help everyone effectively and keep communication organized.
🌟 Please Remember
- Be polite and patient—our staff is dedicated to helping you, but sometimes responses may take a bit of time.
- Provide clear and detailed information—this helps us understand and solve your issue faster.
- Use the appropriate channel—for urgent matters, Discord is usually the fastest.
❤️ Thank You for Being Part of riftRO
We’re always excited to help and improve the server together with our amazing community. Your feedback and questions are what make riftRO a fantastic place to play. Thank you for being a part of our journey!